Course·Aviation·Mumbai & Raigad
Cabin Crew & Hospitality Management Course
A nine-month course covering cabin safety awareness, passenger service, emergency procedures, communication and professional presentation. The curriculum also introduces the selection processes commonly used by commercial airlines.
Duration: 9 months Qualification: Class 12
Eligibility
Admissions and airline eligibility
IESP has its own admission criteria for this course. Airlines may impose additional requirements relating to age, reach, medical fitness, communication and other job-related standards. Applicants should review both sets of requirements before applying.
| Requirement | IESP course requirement |
|---|---|
| Qualification | 12th pass, any stream. Science or commerce is not required. |
| Age | 18 to 28 years |
| Height and reach | Minimum height and reach requirements vary by airline and role. The admissions team will provide the current IESP entry threshold, expressed consistently in centimetres, and help candidates review the requirements of airlines they wish to apply to. |
| Weight | In proportion to height. |
| Skin | Clear complexion. No scars or marks. |
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| Requirement | Typically | Set by |
|---|---|---|
| Arm reach | Roughly 212 cm on tiptoe. This is a safety rule. Crew must be able to reach the emergency equipment above the seats. | Airline · safety |
| Vision | Correctable to the airline's standard. Spectacles are usually accepted; contact lenses commonly permitted. | Airline · DGCA medical |
| Medical fitness | A medical examination is part of the airline's selection process, not part of the course. | DGCA · airline |
| Appearance | No visible tattoos in uniform. Grooming standards are formally assessed at interview. | Airline |
| Language | Fluent, clear English. Hindi is expected on domestic operations; a regional language is an advantage. | Airline |
| Passport | Required for international operations. Apply early. It takes longer than people expect. | Airline · immigration |
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How we use this table
At counselling we check you against our own standard first, then against the current published standard of the specific airlines you want to apply to. Airline standards move, so we keep them on file and update them rather than quoting a number off a website.
If you clearly do not meet a hard requirement, we will tell you at that meeting rather than later. Usually there is another aviation job that fits. Airport ground handling, cargo and ramp roles carry different standards and hire in far larger numbers. That conversation takes twenty minutes.
What is taught
Course structure
The curriculum is organised around six areas: cabin safety and emergency awareness; in-flight service procedures; first aid fundamentals; professional presentation; communication and aviation knowledge; and recruitment preparation. The emphasis is on building foundational knowledge, practising relevant tasks and understanding workplace expectations.
What you will study
Cabin safety and emergency awareness
Aircraft familiarisation, safety equipment, evacuation procedures and response to common onboard emergencies.
Passenger and in-flight service
Boarding support, galley procedures, service sequencing, passenger assistance and special-service requests.
First aid fundamentals
Basic response to medical situations, emergency communication and the role of cabin personnel.
Professional presentation
Airline grooming expectations, uniform standards, communication etiquette and workplace conduct.
Aviation communication
Announcements, industry terminology, geography and spoken-language development.
Recruitment preparation
Application readiness, interviews, group exercises and constructive feedback.
The course also carries the hospitality side, which is why it is called Cabin Crew and Hospitality Management. That part is what lets a student who does not get a flying job take a hotel, lounge or airport service job instead, rather than starting again.
Where you train
Learning environment and practical exposure
Teaching combines classroom instruction, guided exercises and the use of training facilities where scheduled and available. Applicants can confirm the current practical components, location and equipment access with the admissions team.
Khalapur, main training centre
Sajgaon, near Khopoli, Raigad. Our main training centre. It is on the Mumbai to Pune road.
Mumbai, Andheri East
Marol Naka. Head office, admissions and counselling, and the international recruitment desk. Fifteen minutes from the domestic terminal.
Why here
A course informed by industry experience
The curriculum draws on aviation-sector experience and focuses on procedures, communication, passenger care and workplace readiness. IESP’s admissions team can explain current course delivery, evaluation practices and the support available during recruitment.
Experienced leadership
Structured learning
Recruitment preparation
Where we will be straight with you
We will not tell you that a job is guaranteed, that everyone in the last batch was placed, or that you will earn one lakh seventy-five thousand rupees a month. None of those would be true. What you will get from us is the real placement record and the real starting salaries, at the counselling desk. Here is how we count a job instead →
Questions
Common questions
Do all airlines apply the same height requirement?
No. Requirements differ by carrier and may change. Refer to the latest official recruitment notice.
Can I apply after Class 12?
Yes, subject to the course’s current admission and age requirements. Airline recruitment requirements are separate.
Is English required?
Effective spoken communication is important for cabin-crew roles. The course includes language and communication development, but employers assess applicants independently.
Does completing the course ensure an airline position?
No. Successful completion provides training; recruitment outcomes depend on the airline’s own assessments and selection criteria.
What happens if I am not selected?
Applicants may seek further guidance about available interview preparation, future recruitment opportunities and relevant alternative courses.